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Welcome to Equine Essential Oils - Terms & Conditions

Terms & Conditions

Terms & Conditions are set out below. Please read them carefully before ordering, printing a copy or saving them to a hard drive for future reference is recommended.


Changes may be made to the Terms & Conditions from time to time without notice to you, we reserve the right to change these terms, and changes will be published on this site.


It is YOUR responsibility to check your order is accurate.


Delivery information can be found within the Delivery section. Any dates quoted for delivery are estimated only; however we use reasonable endeavours to deliver goods as stated.


Goods are subject to availability, if we cannot supply them, you will be informed and given a full refund of what you have paid.

Payment is accepted by Credit/Debit card.

Payment is required in cleared funds before dispatch.


Online Security
All Credit/Debit card processing is handled by National Westminster Bank PLC.


We aim to keep details of your order and payment secure as set out in our Privacy terms, however except in cases of negligence, we are not liable for any losses caused as a result of unauthorized access to information provided by you.


If you receive damaged goods or are unhappy with our products, this is handled in accordance with our Returns policy.


Under the distance selling regulations, where applicable you may cancel your order as set out in our Rights to Cancel section.


We are not liable for any defect in the goods arising from incorrect storage by the customer.



Contents and material of this website is protected by copyright owned by Equine Essential Oils Ltd. Contents may be viewed, printed and downloaded by users for personal use only.



We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).


Your privacy as a customer is important to us, once a purchase has been made; e-mail address, telephone number, name and address are kept by us and may be used to inform you of special offers. If you would prefer not to receive this information please e-mail sales@horseoil.co.uk


We will never sell personal information or share personal information with third parties.


Rights to Cancel

If you have any queries regarding your order or require cancellation of your order, please e-mail sales@horseoil.co.uk If you are unhappy with products on receipt of delivery, or the product is faulty, a full refund will be given on return of your product.



Returns can only be accepted within 7 working days of delivery at the customer’s expense, unless product is faulty. You are required to package the product adequately to prevent damages during transit; we cannot accept liability for packages damaged during transit. Recorded delivery or registered post is recommended for returns to maintain insurance cover for the value of the goods.



In general orders are dispatched 1-3 work days on receipt of your order. If you prefer to contact us directly to place an order please call on: 07515 749030 and we will be happy to take your order on the telephone.



Equine Essential Oils Ltd accepts no liability for any harm caused by the improper use of the products sold on this site, or any negative consequences experienced from use of the information on this site. If you use this site you are accepting full liability and are indemnifying Equine Essential Oils Ltd against any claim.


Equine Essential Oils Ltd makes no medical claims as to the benefits of any of the products to improve medical conditions. There is no intention, implied or otherwise, that represents or infers that any product on this site should be used as a cure, diagnosis, mitigation, treatment, or prevention of any disease.


As our product is sweet almond oil based and uses 100% pure essential oils, we recommend that should you be competing under FEI competition rules that you stop using Equioil four weeks prior to travel/competition.

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